Questions To Ask Before Hiring Medical Billing Software

For numerous medical doctors and other providers, the choice to use the services of a Medical Billing Software depends on the cost as well as specialty. You would want to put your income in hands of such medical billing company that can manage this critical aspect of your practice. There are numerous options available. You might have doubts of your own but let us help you.

Important Questions Provider Should Ask A Medical Billing Software Before Hiring Them

1. How long the medical billing company has been providing medical billing services?

It is important to know that how long the medical billing company has been in the business? Have they worked with practices of a similar size, scope, and/or specialty to yours? Is there a list of testimonials available, or can you contact someone directly for a reference?

2. What will be the cost of the service provided?

This question is always at the top of everyone’s mind. What services are you receiving for your billing costs? The rate should be less than 8% of the gathered charges. A percentage is preferable to a flat rate because the percentage usually decreases as your collections increase. Inquire about any start-up fees, termination fees, data conversion fees, and other hidden costs. Some businesses charge additional fees for patient collection follow-up and other services.

3. What billing services are you receiving for your billing costs?

It is important to know what services you will be receiving with cost the company is charging you with.

4. Who possesses your billing information?

Who possesses your billing information? Your billing information is yours, and you should be able to take it with you if you wanted to switch services or bring billing in-house.

5. What kind of training do the employees receive?

Are they licensed? What kind of ongoing training do they get? Are they using all the current resources and reference books (for example, CPT, HCPCS, etc.)?

6. Do they have a plan in place to ensure compliance?

·         Is HIPAA compliance ensured? What are their security measures?

·         Who will be responsible for your account?

·         Can you meet the actual people who will be working on your account (over the phone or in-person)?

7. Are they affiliated with any professional organizations?

Is the provider or its employees a member of any professional organizations, such as the HBMA? Or the billing company is associated with any authorized institution?

Understanding what is happening with your Medical Billing Software allows us to work together to make the changes you need to increase your revenue. We don’t want to settle on keeping your company where it is at. We want you to grow. That means that staying on top of the statistics is important. As we manage your revenue management cycle and your monthly reports, we will continuously find places for improvement.